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Shop / cafe bustelo instant espresso
Special orders are non-cancellable, non-refundable, and cannot be returned. Once a special order has been placed, it cannot be cancelled, nor can the customer receive a refund or return the item. This policy is in place to protect both the business and the customer, as special orders are typically custom-made or require unique sourcing that cannot be easily undone or reused.
By agreeing to a special order, the customer acknowledges and accepts that the item cannot be returned or the transaction reversed, regardless of whether the customer ultimately decides they no longer want the product. This ensures the business can fulfill the order without the risk of the customer changing their mind and leaving the business with unsold inventory or unused materials.
The non-cancellable, non-refundable, and non-returnable nature of special orders is clearly communicated to customers upfront, so there are no surprises or misunderstandings later in the process. Customers are advised to carefully consider their purchase decision before placing a special order, as they will be fully responsible for the cost of the item once the order is confirmed.
This policy safeguards the business from financial losses that could occur if customers were able to freely cancel or return special orders. It also helps the business manage inventory and production more efficiently, as they can plan and allocate resources without the uncertainty of potential order changes or cancellations.
While the inability to cancel, refund, or return special orders may be inconvenient for some customers, it is a necessary measure to ensure the viability and sustainability of the business. Transparent communication of this policy upfront allows customers to make informed decisions and understand the terms and conditions associated with their special order purchases.
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